Workshops & Classes

BEHAVIOUR: Be supportive and considerate. Working with clay is a unique journey for each individual; please respect your fellow makers and the shared creative space.

CLEAN-UP: Cleaning your workspace and tools is MANDATORY. We have a strict "no-mess" tolerance policy. You must thoroughly clean your wheel, table, and tools at the end of every session.

ARRIVAL: Please arrive 5 minutes early. Classes start promptly. To be fair to other students, instructors will not repeat demonstrations. Students arriving more than 15 minutes late may not be permitted to join.

DISCLAIMER: We take great care, but we cannot guarantee kiln outcomes. We are not responsible for damage, cracking, or glaze imperfections during firing. No refunds or discounts are offered for work that does not turn out as expected.

PICKING UP YOUR WORK: Pieces are ready in 4–6 weeks. We do not send individual notifications; please check the "Are My Pots Ready?" page regularly. Finished pieces must be picked up within 30 days of being placed on the shelf or they will be moved to the adoption bin.

Cancellations, Refunds & Missed Classes

REFUND POLICY: All sales are final. Course fees, workshops, and memberships are strictly non-refundable. Once a spot is booked, it is reserved specifically for you. We do not issue partial refunds for missed classes.

RESCHEDULING: No. We do not offer reschedules or transfers to future sessions or different dates. Because our classes have limited seating and often sell out, your registration is final for the date purchased.

4-WEEK SERIES & WORKSHOPS: There are absolutely no make-up classes. For one-time workshops, you may send a friend in your place. For the 4-week series, if you miss a session, a technician will trim or clear-glaze your work for you to keep it on schedule.

6-WEEK COURSES: If you miss a class, we will do our best to fit you into another session within that same week only, provided a student wheel is available. This is a courtesy, not a guarantee. We do not "roll over" missed classes to future months.

ILLNESS & WEATHER: If the studio cancels due to weather or instructor illness, we will provide a reschedule date. We are unable to provide last-minute reschedules for student illness or injury. If you are unwell, please refrain from attending for the safety of our community.